Garage Door Off Track
Customer Issue: One of the customer’s garage door tracks was screwed in too loose. The track wobbled in place during use, and after a while, the door’s rollers slid right out of it. The door ended up hanging from one side, unable to open or close.
Our Solution: After disconnecting the opener and lift cables, we raised the door off its tracks by hand and removed it. The customer’s car was already parked outside, so this part was simple. Before putting the door back in, we leveled the loose tracks and tightened them in.
Customer Issue: Poor insulation led to several of the customer’s wooden door panels becoming badly warped and twisted.
Our Solution: While only two of the panels required replacements from Clopay, the entire garage door needed its insulation stripped off and replaced it with an insulation kit from the same company. Once everything was set, secured, and tightened, our team explained to the customer how to take better care of his door panels.
Customer Issue: Misaligned photo eye sensors.
Our Solution: The cause of the reversing door was a misalignment of the opener's safety sensors. We returned both units to their proper position and then tested them to ensure they were capable of detecting obstacles properly.
Garage Door Troubleshooting
Customer Issue: Defective wiring.
Our Solution: This customer’s garage door was unreliable and jerky during operation. Our technician traced the problem back to a faulty wiring installation, and once this was repaired the door returned to working condition.
Customer Issue: Failed torsion spring.
Our Solution: This customer’s door spring had broken, leaving the door inoperable. We were able to replace the old torsion spring with a new, corrosion-resistant one, putting the door back into reliable working order and ensuring that its new spring will be able to last much longer.
Customer Issue: Faulty door opener.
Our Solution: When we inspected this customer’s door opener, we identified a problem with the unit’s circuitry. Our technicians was able to quickly repair the damaged wiring and restore the unit to working order, leaving this customer very satisfied.